Patient reviews

We are delighted to receive reviews from our clients and we are pleased to announce that we have been rated on What Clinic.com for the past four years as offering a 5 star service. Elan Medical Skin Clinic in Rayleigh was also awarded a Customer Service Award by What Clinic in 2015, 2016, 2017 and again this year in 2018. Our clinic director, Sue Ibrahim was runner up in the UK Safetyinbeauty Diamond Awards in 2016 and is also once again a finalist in the Safetyinbeauty Diamond Awards 2018.

Every client visit is followed up with an automated email asking for feedback. This feedback instantly appears in our Live Feed. Click Here to read what our clients are currently saying about us.

“They go out of their way to ensure that you feel as comfortable as possible

“I definitely feel that my treatment was of good value! They are extremely efficient. The therapist, Sue Ibrahim, was very pleasant. An extremely professional and friendly person who gave outstanding service and advice. outstanding service and advice. The price that I was quoted prior to the booking was the exact amount that I was charged and paid for and there were NO HIDDEN COSTS. This was real value for money and I was VERY HAPPY with the service. I went in for a consultation and was given advise regarding mole. I was fairly advised that it was not harmful and therefore chose to just leave the mole as is. I will definitely go back to the Elan Medical Skin Clinic and also recommend everyone else to go and give these guys a shot.

I chose the Elan Medical Skin Clinic in London as they are in a good location. They offer good, competitive price ranges for treatments and after having done a lot of research, I found that they have a lot of good reviews. I must applaud and give credit to the AMAZING STAFF. They are extremely nice and professional. They go out of their way to ensure that you feel as comfortable as possible. This of course, is a GREAT PLUS. The clinic itself is very nice, small and cosy. You get a nice sense of warmth when you walk into these facility doors. Real 5 star treatment.”

Treatment received: Treatment Received: Dermatologist Consultation, Mole Removal
I cannot believe what Sue Ibrahim at Elan has done for me! I have always been prone to strong frown lines due to over -hanging brow bones & very strong forehead muscles. I was born frowning!! It got to the point where I have been taking Citalopram for 4 years (an anti-depressant prescribed my GP) to alleviate the awful feeling of the front of my head constantly pressing & pulling down. Sick of looking angry I decided to do something, Sue suggested a combination of fillers to combat the lines & mild Botox to relax the muscles. Much less painful than my many previous experiences of fillers & Botox as she used canulas instead of many individual injections. Only two days later, before the Botox really has even had time to kick in, so many people have noticed the difference. Even my Mum who is usually so against this sort of cosmetic stuff says it is £400 well spent & I should continue to do it every 6 months, she could not believe how much better I look! And I feel so much better with those horrid muscles stopped from pulling my forehead down - I know I am an extreme case of this. Sue, my biggest thank you is that all my life my left eyebrow has been higher than my right. I didn’t ask you to correct this & you didn’t mention that you were going to do it, only that my eyebrows would be lifted. But due to your skill with the injections, for the first time in my life my eyebrows are level!! I can’t believe it & I can’t thank you enough! Today I got my hair cut shorter because now I have the confidence to stop hiding behind it. I am now starting to gradually reduce my Citalopram in the hope I will be able to come off it all together. Thank you, Sue, you have changed my life! Hazel x

Treatment received: Combined Botox & Skin Fillers
“I am completely amazed at how quickly and painlessly the two moles that have troubled me for so many years were removed. The staff were very friendly and helpful too.”

Treatment received: Minor Surgery Consultation
“Very satisfied.”

Treatment received: Endymed Skin Tightening
“Very professional service and friendly!”

Treatment received: Soprano Hair Removal
“Always a relaxed environment and all questions I have are thoroughly answered.”

Treatment received: LED Acne Phototherapy & Skin Peel
“Very friendly staff made to feel at ease. Extremely happy with the result. Definitely recommend. Thank you.”

Treatment received: Minor Surgery
“Very impressed as I have now had 3 moles removed, all good! I was worried about the one on my face but all is perfect. Also the reassurance of follow up, if necessary is good.”

Treatment received: Minor Surgery
“I’m very happy with the overall improvement, I wish I’d come years ago.”

Treatment received: LED Rosacea Phototherapy
“Treatment went very well - good and quick recovery.”

Treatment received: Wart Removal
“After a bit of unexpected outcome I am satisfied with the result and Sue has been really kind and supportive.”

Treatment received: Minor Surgery
“Sue put me at ease with her friendliness and knowledge at my consultation. On the day, I felt nervous but was put at ease by Sue, informing me every step of the way what was happening and what to expect. Chuffed I no longer have ugly moles looking at me in the mirror.”

Treatment received: Minor Surgery
“Myself and my son were very concerned about his skin for 8 months then I came to Elan and it’s cleared in 2 weeks. Very pleased.”

Treatment received: Dermatologist Consultation
“I just wanted to say that I have been using Elan Medical Skin Clinic’s DermaActive range religiously for over 6 months now. My skin has never been so clear, healthy looking and blemish free. Initially I saw Sue for my Melasma but since solving this problem for me I have continued to use the DermaActive range morning and night, which have given me amazing results. I also use their pressed mineral foundation, which is the best I have ever used. Over the years I have spent hundreds of pounds on creams, lotions and potions - none of which ever did any good. The DermaActive range is effective and I will now use nothing else on my skin. Thank you Sue.”

Treatment received: Treatment for Melasma
“Felt relaxed and in good hands.”

Treatment received: Skin Filler
“I was very impressed with the way the practitioner made sure that the procedure was wanted by the child and not parents. Excellent care and professionalism.”

Treatment received: Minor Surgery
“After weeks of previous treatment not working, two weeks with Sue - “fabulous” - Many thanks.”

Treatment received: Dermatitis Treatment
“Sue is great - gives great advice - trust her totally.”

Treatment received: Botox/Micro Needling
“Felt very well looked after - very happy my treatment worked.”

Treatment received: Dermatology
“Product explained by practitioner fully.”

Treatment received: Skin Filler
“Excellent service received with very satisfying results - Thank you!”

Treatment received: Minor Surgery
“Made to feel relaxed & confident. Thanks again.”

Treatment received: Minor Surgery
“Very professional staff taking real care for patients. I am very pleased with my visit to Elan Medical skin Clinic.”

Treatment received: Acne Treatment
“The make-up recommended helped with my confidence, while the treatment kicked in after 2 weeks. I could already see an amazing improvement.”

Treatment received: Dermatology
“Friendly service and saw results within 2-3 months. Very happy, brought my confidence back!”

Treatment received: DermaActive Peel/Phototherapy
“The Elan DermaRecovery Serum has been amazing on my daughter’s surgery scars.”

Treatment received: Botox Treatment
“Very pleased with the results. The programme was very easy to follow, with mild discomfort that didn’t last long and was well worth it.”

Treatment received: Pigmentation Treatment
“Staff are very friendly and helpful. The treatment was thorough and very personalised and well done. Thank you!”

Treatment received: Soprano Ice Laser Hair Removal
“After 20 years of putting up with moles on face, I decided it was time to have them removed. Sue Ibrahim at Elan Medical Clinic made me feel comfortable and at ease in the consultation, I decided to go ahead with the procedure the same day. It is now 2 weeks post surgery and you cannot even tell where the moles ever were!! Very, very faint pink scars, which will fade in time. I am so pleased with results and would definitely go back for more procedures. Thank you to Sue who has changed my life and my only regret is not having it done sooner! Highly recommend this clinic to anybody.”

Treatment received: radiosurgery mole removal
“Very friendly, very satisfied, met expectations”
“Very happy with treatment and follow up appointment. Very friendly staff and felt in good hands.”

Treatment received: Minor Surgery
“After 10 years of trying everything I could think of, I turned to Elan. My skin hasn’t looked this good for years and I’m getting compliments on how good it looks. Sue, plus her team, have been brilliant. Thank you, Elan!”

Treatment received: Acne Phototherapy
“Sue and team are great!”

Treatment received: Botox
“Friendly service, very pleased with results.”

Treatment received: Medical Service
“Very satisfied.”

Treatment received: Minor Surgery
“I am very pleased with the results of all the treatments I have undergone.”

Treatment received: Minor Surgery & Veinwave
“Had 2 moles removed, was very worried, Staff were very friendly and comforting. Fantastic level of service.”

Treatment received: Minor Surgery
“Very friendly, puts you at ease. All questions answered. A very good experience.”

Treatment received: Minor surgery
“Extremely friendly, relaxed atmosphere. Already recommended to friends and family. Thank you.”

Treatment received: Minor Surgery
“Very happy with my skin. Thank you. Exceeded expectations.”

Treatment received: Obagi™ Skin Care
“Wish I had come years ago. I’ve been made to feel so special by all the staff and so happy with results of my treatment.”

Treatment received: Skin Filler
“All staff are very friendly and helpful.”

Treatment received: Veinwave
“Great service. Will be back in the future for further treatment.”

Treatment received: Minor Surgery
“From start to finish this treatment was exceptional, so professional and very well carried out. I feel great.”

Treatment received: Minor Surgery
“I received 5 star treatment from the start of my treatment to the end. Highly recommend the service at Elan.”

Treatment received: Minor Surgery
“All aspects of my treatment have been most professional and friendly.”

Treatment received: Rosacea Phototherapy & Veinwave
“Very professional service from Sue & the team, making you feel comfortable when coming in for treatment.”

Treatment received: LHE Hair Reduction
“The advice received is always helpful. Wish I had done this when I was 18 years old.”

Treatment received: LED Rosacea Phototherapy
“Very helpful and friendly staff, put me at ease.”

Treatment received: LED Phototherapy
“I am a returning customer from last year. Very happy with mole removal.”

Treatment received: Minor Surgery
“Excellent results of mole removal treatment. Healed within 2 weeks and have only a faint pink mark, which will fade in time. I’m so so pleased!!! Elan Medical have excellent customer services skills and I was really impressed with how quickly they fitted me in to their schedule (I had limited time so this was very important to me). I can’t praise them enough. Thank you!”

Treatment received: Mole Removal
“Cannot believe the improvement of my skin after years of putting up with psoriasis.”

Treatment received: LED Psoriasis Phototherapy
“Very satisfied with the care I have been given.”
“Receptionists are very friendly and always willing to chat. All staff very nice.”

Treatment received: LED Phototherapy
“Very satisfied & exceeded expectations.”

Treatment received: Skin Filler
“I feel much more confident after using the blue light treatment. I can see a huge improvement. I am very pleased with the service I have received from Elan Medical Skin Clinic. They have been very helpful and are always friendly.”

Treatment received: Acne Phototherapy
“Extremely friendly staff, don’t make you feel awkward or intimidated at all and the treatment works!”

Treatment received: Veinwave
“Very professional and friendly.”

Treatment received: Skin Filler
“I have had problematic skin since having my children. This treatment has improved my skin greatly and I will continue with maintenance treatments. Thank you Elan.”

Treatment received: LED Acne Phototherapy
“Staff very helpful. Really positive experience.”

Treatment received: Rosacea Treatment
“Really pleased with my treatment so far and hopefully will continue to see improvement in the future.”

Treatment received: LED Phototherapy/facial skincare creams
“I had a large number of moles removed. Was very pleased with how quickly procedure took and the care that was taken. Very happy with aftercare and advice for healing.”

Treatment received: Minor Surgery
“Very satisfied with support and service and the treatment met expectations. Very reassuring practitioner.”

Treatment received: Minor Surgery
“I was thrilled with result; noticeable after 1 session and fabulous after 10.”

Treatment received: LED Phototherapy
“I had filler last year in London and was left with horrific results. I lost all my confidence and didn’t leave the house for days. I was so desperate for my lips to go back to normal. I was then recommended Elan medical. I got an appointment on the day. Sue was amazing; she calmed me down and told me it will all be fine and was also shocked to see my botched job. Sue injected product into my lips and within minutes I had my normal lips back. Sue gave me my confidence back and I was able to get my life back. Though my lips after treatment were left very dry due to how over stretched they were due to earlier disaster, Sue said I can’t have any treatment until a few weeks to make sure all the filler has been dissolved. I went to see Sue a few weeks later and had [Treatment name removed]™ put in to give my lips back hydration. I am so pleased with my results and highly recommend Elan Medical Group to everyone. Sue is so genuine and realistic and is not there to take your money like other clinics from previous experience, she will only treat you if she feels you need it. Amazing!”

Treatment received: Skin fillers
“I have recently started an LED Phototherapy course and noticed the difference in my skin after the 2nd treatment, my skin feels rejuvenated and firmer. I suffer from Rosacea and am already noticing my skin is a lot clearer than before.”

Treatment received: LED Phototherapy
“I started a course of LED phototherapy and am now half way through the course, and I am already noticing that my skin is looking a lot brighter and clearer. I have also purchased several products from the clinic and they are working very well. The staff are very professional and friendly.”

Treatment received: LED phototherapy
“A very friendly but professional service. The treatment was explained to me in full and did not hurt a bit. The results were better than I had hoped for and I would certainly recommend this clinic”

Treatment received: Skin Fillers/Wrinkle Reduction Injections
“I had 5 moles (4 facial and one body) removed in February and you cannot even see where they were. I am so pleased with the result and would certainly recommend this treatment.”

Treatment received: Minor Surgery

Customer service feedback

Had a response the same evening.”
Excellent customer service. Extremely knowledgeable, friendly, and helpful! They worked with my schedule and I was able to book an appointment within the same week. I have already recommended this clinic to friends.”
Quick reply and organised appointment to suit my needs.”
Replied the same day, not sure whether I will make appointment but very pleased with response.”
Excellent customer service skills. Excellent treatment. Extremely pleased.”